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Privacy Policy

Last updated: December 2024

1. Introduction

Ottawa Logistics Fulfillment (“Ottawa Logistics,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ottawalogistics.com, use our services, or interact with us in any way.

By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our services.

2. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Information

When you contact us, request a quote, or use our services, we may collect personally identifiable information such as:

  • Name and contact information (email address, phone number, mailing address)
  • Company name and business information
  • Order volume and fulfillment requirements
  • Payment and billing information
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit.

3. How We Use Your Information

We may use the information we collect for purposes including:

  • Providing, operating, and maintaining our fulfillment and logistics services
  • Processing and fulfilling orders and requests
  • Communicating with you about our services, including responding to inquiries
  • Sending you quotes, invoices, and service-related communications
  • Improving our website and services
  • Complying with legal obligations and regulatory requirements
  • Protecting our rights and preventing fraud

4. Disclosure of Your Information

We may share your information in the following situations:

  • Service Providers: With third-party vendors and service providers who perform services on our behalf, such as shipping carriers, payment processors, and technology providers
  • Business Partners: With our carrier partners (FedEx, UPS, Canada Post, and others) to fulfill shipping services
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
  • With Your Consent: In any other case with your consent or at your direction

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the processing and our legal obligations.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to withdraw consent where processing is based on consent
  • The right to data portability

To exercise any of these rights, please contact us at info@ottawalogistics.com.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing activities. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Third-Party Links

Our website may contain links to third-party websites, including our technology partners (Shopify, Amazon) and carrier partners. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Cross-Border Data Transfers

As a Canadian logistics company serving clients in Canada, the United States, and internationally, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Ottawa Logistics Fulfillment

1270 Humber Place

Ottawa, ON K1B 0B4, Canada

Phone: +1 855-547-1527

Email: info@ottawalogistics.com