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Terms of Service

Last updated: December 2024

1. Agreement to Terms

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by Ottawa Logistics Fulfillment (“Ottawa Logistics,” “we,” “us,” or “our”). By accessing our website or using our fulfillment, warehousing, shipping, and logistics services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use our services.

2. Services Description

Ottawa Logistics provides third-party logistics (3PL) services including but not limited to:

Specific services, pricing, and service levels are defined in individual service agreements between Ottawa Logistics and each client.

3. Client Responsibilities

As a client of Ottawa Logistics, you agree to:

  • Provide accurate and complete information about your products, including dimensions, weight, and any special handling requirements
  • Ensure all products comply with applicable laws and regulations, including customs and import/export requirements
  • Provide proper documentation for all shipments, particularly for cross-border and international shipments
  • Maintain accurate inventory records and communicate any discrepancies promptly
  • Pay all fees and charges in accordance with agreed-upon payment terms
  • Not ship prohibited, illegal, or hazardous materials without prior written authorization and proper documentation

4. Prohibited Products

Unless otherwise agreed in writing with specific compliance protocols in place, the following products may not be stored or shipped through our facilities:

  • Illegal substances or controlled substances
  • Hazardous materials without proper certification and handling agreements
  • Weapons, ammunition, or explosives
  • Counterfeit or stolen goods
  • Products that infringe on intellectual property rights
  • Any items prohibited by Canadian, US, or applicable international law

5. Pricing and Payment

Pricing for our services is determined on a custom basis according to your specific requirements, including order volume, storage needs, shipping complexity, and compliance requirements. All pricing is outlined in individual service agreements.

Payment terms are specified in your service agreement. Late payments may result in service suspension and may incur additional fees as specified in your agreement.

6. Service Levels and Performance

Ottawa Logistics strives to maintain high service standards, including order accuracy rates of 99.99% and timely order processing. Specific service level agreements (SLAs) are defined in individual client contracts.

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, carrier delays, customs holds, labor disputes, or government actions.

7. Limitation of Liability

To the maximum extent permitted by law, Ottawa Logistics’ liability for any claims arising from or related to our services shall be limited to the fees paid by you for the specific services giving rise to the claim during the three (3) months preceding the claim.

In no event shall Ottawa Logistics be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, regardless of whether we have been advised of the possibility of such damages.

8. Insurance and Risk of Loss

Clients are responsible for maintaining adequate insurance coverage for their inventory stored at our facilities. Ottawa Logistics maintains warehouse legal liability insurance, but clients should carry their own cargo and inventory insurance.

Risk of loss for products in transit transfers according to the shipping terms specified in your service agreement and applicable carrier terms.

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Ottawa Logistics or our licensors and is protected by Canadian and international intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

10. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the business relationship. This includes but is not limited to pricing, business processes, customer data, and technology systems. Confidentiality obligations survive the termination of any service agreement.

11. Term and Termination

Service terms and termination provisions are specified in individual client service agreements. Upon termination:

  • All outstanding fees become immediately due and payable
  • Client is responsible for arranging retrieval of remaining inventory within the specified timeframe
  • Inventory remaining after the retrieval period may be subject to storage fees or disposal

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising from or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in Ottawa, Ontario, in accordance with the Arbitration Act of Ontario.

13. Modifications to Terms

Ottawa Logistics reserves the right to modify these Terms at any time. We will notify clients of material changes through email or by posting a notice on our website. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us at:

Ottawa Logistics Fulfillment

1270 Humber Place

Ottawa, ON K1B 0B4, Canada

Phone: +1 855-547-1527

Email: info@ottawalogistics.com