Ottawa Logistics is led by experienced operators who take direct responsibility for quality, compliance, and customer outcomes. Meet the people accountable for your fulfillment success.
Ottawa Logistics is privately operated and leadership-led. Decisions about quality, investment, and client relationships come from experienced people with direct accountability—not anonymous corporate structures. This continuity of leadership ensures consistent standards and long-term commitment to the brands we serve.
General Manager
Sarah oversees all operational departments—including receiving, inventory, order fulfillment, shipping, and facility management—to ensure efficient, accurate, and scalable operations. She drives productivity, fosters a strong culture, manages financial performance, and ensures an exceptional customer experience through operational excellence.
Operations Manager
Matt oversees all outbound order fulfillment activities, including picking, packing, quality control, and shipping. He ensures that customer orders are processed accurately, efficiently, and on time while maintaining high standards of safety, productivity, and team performance. He manages equipment and building maintenance, as well as leading the hiring, training, and coaching of employees.
Operations Manager
Jake oversees all receiving, put-away, inventory control, and replenishment activities. This role ensures that inbound product is processed efficiently, inventory accuracy is maintained, and stock is available to support seamless order fulfillment. He leads teams, optimizes processes, and drives continuous improvement across all inbound and inventory functions.
Receiving Manager
Curtis oversees all inbound operations, ensuring that products are received, inspected, documented, and stored accurately and efficiently. He leads the receiving and put‑away teams, maintains strong inventory integrity, and ensures that inbound workflows support overall fulfillment performance.
Team Lead
AK oversees daily warehouse operations, ensuring accurate, efficient, and timely processing of customer orders. This role supports the fulfillment team, coordinates workflow, maintains quality standards, and acts as the primary point of contact for operational issues during their shift.
Team Lead
Rachel oversees daily warehouse operations, ensuring accurate, efficient, and timely processing of customer orders. This role supports the fulfillment team, coordinates workflow, maintains quality standards, and acts as the primary point of contact for operational issues during their shift.
Executive Assistant
Kayleigh provides high‑level administrative, operational, and strategic support the GM. She manages schedules, communications, project coordination, and confidential information while serving as a key liaison between the GM and internal/external stakeholders.
Logistics Process Manager
Natalie oversees and supports integrations across e-commerce shopping carts, logistics platforms, billing systems, and third-party technologies to ensure seamless data flow and operational continuity. She supports end-to-end customer onboarding for logistics and technology solutions and plays an active role in change management initiatives, including the implementation of new systems, configurations, and process improvements.
Systems & Technology Coordinator
Jeff supports operations by managing warehouse systems and providing frontline technical support by diagnosing and resolving system, hardware, and software issues. He ensures technology tools are used effectively and consistently in alignment with operational needs and business processes, and supports system updates, configurations, and basic enhancements to meet operational requirements.
Lead Forklift Operator
Jon supports daily warehouse operations by performing material‑handling tasks, picking customer orders, and assisting with facility maintenance and special projects.
Operations Manager
Janvier oversees operations at the Smiths Falls location, including order fulfillment and inbound processing as well as building maintenance.
Director
Maureen is a Director at Ottawa Logistics Fulfillment, responsible for shaping and developing the company’s brand identity and market presence. She focuses on strategic growth and marketing initiatives, helping position the organization for long-term success.
Chief Executive Officer
Paul leads Ottawa Logistics’ strategic direction and long-term vision. With direct oversight of growth initiatives, partnerships, and organizational development, he ensures the company remains positioned to serve high-volume ecommerce brands with consistency and accountability.
Business Development and Customer Success
Sophie drives new client acquisition and strengthens brand partnerships at Ottawa Logistics Fulfillment. She handles sales inquiries, prepares customized fulfillment proposals, and collaborates with OLF’s 3PL network to position the company as a strategic Canadian fulfillment solution. On the customer experience side, she bridges operations, carriers, and clients, helping D2C brands expand into Canada with smooth onboarding and proactive support.
Leadership Involvement
Direct accountability for quality, compliance, and customer outcomes.
Leadership is directly involved in quality standards, compliance decisions, and customer outcomes—not delegated to anonymous systems.
Every critical process has clear ownership. Our leadership team maintains visibility into execution, accuracy, and service delivery.
When issues arise or strategic decisions are needed, our clients work with people who have the authority and experience to act.
Experience & Continuity
Our leadership team’s long tenure and direct involvement in operations reflects a commitment that extends beyond quarterly metrics. When you partner with Ottawa Logistics, you work with people who have built their careers on delivering consistent, reliable fulfillment.
This continuity of leadership translates into institutional knowledge, stable processes, and the kind of long-term thinking that benefits brands planning for sustainable growth.
Have questions about how Ottawa Logistics can support your fulfillment operations? Our leadership team is accessible and ready to discuss your needs.
